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Splendid Wren Marketing

Privacy Policy

Updated 13 August 2026

Introduction

At Splendid Wren Marketing, we want to be upfront about how we handle your information. This policy explains what personal information we collect through our website, why we collect it, how we use it, and the choices you have.

We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the practices described in this policy. If you have any questions, you are welcome to get in touch through the details at the bottom of this page.

What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact form submissions: When you fill in an enquiry or contact form on our site, we collect information such as your name, email address, phone number, business name, and whatever details you share in your message.
  • Newsletter opt-ins: If you subscribe to our mailing list, we collect your email address and, if provided, your name.
  • Client and lead information: Once you engage with our services, we may store your contact and business details, along with notes on our conversations and the services we provide, in our customer relationship management (CRM) system.
  • Website usage data: We use cookies and analytics tools to understand how visitors use our site - things like pages viewed, time spent on site, device and browser type, and general location at a country or city level. This is aggregated, non-identifying information wherever possible.
  • Payment and booking information: If you make a payment or book a service through our website, our payment/booking processor, Stripe, collects the information needed to process that transaction, such as your name, contact details, and payment card information. We do not store your full card details ourselves. This is handled directly by our payment processor in line with its own security standards, such as PCI DSS.

We do not knowingly collect sensitive information, such as health, financial, or government-identifier details, through our website, and we ask that you do not include this kind of information in any form you submit to us.

How we collect personal information

We collect personal information:

  • Directly from you, when you fill in a form, subscribe to our newsletter, email us, or otherwise get in touch;
  • Automatically, through cookies and analytics tools when you browse our website; and
  • Through our business tools, such as our CRM, once a working relationship begins.

Why we collect, hold, and use your information

We use personal information to:

  • Respond to your enquiries and provide the services you have asked for;
  • Manage our relationship with you as a lead or client, including invoicing and account administration;
  • Send you our newsletter or marketing communications, where you have opted in;
  • Understand how people use our website, so we can improve it; and
  • Meet our legal and regulatory obligations.

We do not sell your personal information, and we only use it for the purposes described here, or a purpose you would reasonably expect.

Cookies and website analytics

Our website uses cookies, small files stored on your device, to help the site function and to help us understand visitor behaviour. We use Google Analytics to gather information about how visitors use our site, and we may use tools such as the Meta (Facebook) pixel to measure the performance of our social media advertising and show you more relevant ads.

These tools may collect information such as your IP address, browser type, device information, and browsing activity on our site. You can control or disable cookies through your browser settings, though some parts of our site may not work as well if you do. You can also opt out of Google Analytics tracking using theGoogle Analytics Opt-out Browser Add-onand manage how Meta uses your data for ads through yourFacebook ad preferences.

Sharing your information

We do not share your personal information with third parties except:

  • With service providers who help us run our business, such as HubSpot, our CRM and email marketing platform, Google Analytics, Meta/Facebook, and Stripe;
  • Where we are required to by law; or
  • With your consent.

These service providers are only permitted to use your information to provide services to us, and are bound by their own privacy and data protection obligations.

Overseas disclosure: Some of the service providers we use, including Google, Meta, HubSpot, and our payment processor, store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles, including relying on the security and privacy commitments of these providers.

Direct marketing

If you have subscribed to our newsletter or opted in to marketing communications, we may send you updates, offers, and content by email. Every marketing email includes an unsubscribe link, and you can opt out at any time.

Even after you unsubscribe from marketing, we may still need to contact you about services you have engaged us for.

How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure, reputable platforms, such as HubSpot and Microsoft 365, to store client and contact information, and limiting access to personal information to team members who need it to do their jobs.

No method of storage or transmission over the internet is completely secure, so while we do our best to protect your information, we cannot guarantee absolute security.

Access, correction, and complaints

You have the right to ask us what personal information we hold about you, and to request that we correct it if it is inaccurate or out of date. You can also ask us to delete your information or unsubscribe from our communications at any time.

To make a request, contact us using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with how we have handled your personal information, you can lodge a complaint with us directly, or contact the Office of the Australian Information Commissioner (OAIC):

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on this page with a new last updated date. We encourage you to check back periodically.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

Splendid Wren Marketing
Email:hello@splendidwrenmarketing.com.au